buymatch Store Return & Refund Policy

Return Window

At buymatch Store, we want you to feel confident in every purchase, and we stand behind the quality of the products we ship. You may request a return within 30 days of the delivery date. To qualify, returned items must be unused, unopened, and in their original resalable condition, with all original product tags (where applicable) still attached and the original packaging completely intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return even after the 30-day window has passed.

The following items cannot be returned:

• Merchandise marked as final sale at checkout
• Personal care, hygiene, and intimate apparel items that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift cards, and physical gift cards
• Products damaged as a result of customer misuse, improper storage, or failure to follow the product's handling instructions
• Items sent back after the 30-day return window without prior written authorization from buymatch Store support

How to Initiate a Return

1. Send an email to our support team at [email protected] including your complete order number, the specific item(s) you want to return, and a short explanation of the reason. If your return involves damage or a defect, please include clear photographs of the affected items and their packaging with your initial message.
2. Our team will review your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Carefully pack the item(s) being returned so they are protected during transit, and write the issued RMA number clearly and legibly on the outside of the shipping box. Please do not write on or otherwise mark the original product packaging.
4. Send the package to the return address listed in your RMA confirmation email, using a shipping method that provides tracking.

Packages that arrive without a valid, active RMA number may be declined at receipt or may encounter substantial processing delays. buymatch Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once we receive and inspect your returned item, approved refunds are issued to your original payment method within 3–5 business days. For approved damage or defect claims where valid photographic evidence was supplied upfront, refunds are issued within 1–2 business days of claim approval. Please note that your bank or card issuer may require an additional 5–10 business days to post the refunded amount to your statement, depending on their processing timelines.

Original shipping charges are not refundable unless the return results from an error on our part, such as shipping the wrong item or an item that arrived damaged. All refunds are issued directly by buymatch Store to the original payment method used at checkout; store credit will be provided only when the customer explicitly requests it at the time of the return.

Damaged or Incorrect Items

Should your order arrive damaged, contain the wrong items, or differ from its description, please reach out to us within 7 days of delivery and include clear photos of the problem, your order number, and a description of the issue. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will also cover all return shipping fees connected with sending back the affected item.

Return Shipping Costs

Unless the item being returned is defective, was damaged in transit, or the issue stems from an error by buymatch Store, customers are responsible for standard return shipping costs. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount.

For every return caused by a buymatch Store error — including incorrect items, shipping damage, or items that arrive defective — we cover 100% of return shipping costs, with no deductions taken from your refund.